VRM Technology Panel
Craig: Difference between data warehouse and personal data store
The cloud has the data and you have the directory of it
Schema and platform to put it together
Like any disruptive technology
Drummond:
Why do you need link,
Common representation for file formats, addresses, etc. is
Phil: (teaches at
There's no competition, you just have to snuggle in
The web did not have to be big to succeed
Lack of integrity?
As long as you are trying to access customers without
No passive model that gets you to where you want to go
Does user need to install something?
500 plug-ins on Craig's computer
In the past,customer installs had to be minimized
Working with verticals
When Adrian put out an iPhone app, it drove more people to their website
Lack of installs is part of why cloud computing has become important
It's the skin in the relationship. You can get the app downloaded if everyone thinks it worth it.
An app is a little silo
Adobe loves the lock-in
Wired Magazine: The web is dead, long live the web
More and more people are using the
What is the enduring stuff that survives the internet
The assumption is that the user controls the data
Personal data store
Apps are now the future, when in fact it is just this Thursday
Rant on standards:
The reason we have apps is because the W3 killed innovation
Want standards because important for is interoperability
Once you have an organization that says it owns the standard, they are glacially slow.
The browser alone could do what apps do
"Companies that have data have to let go of it." Craig Burton Will #realestate sites release "purpose driven" data for #homebuyers, like listing clickstream #reVRM
Res for data
I simply express my intention, I don't have to go to any single site
Friends and peers and vendors and friends provide data to my relative to my intention in some intelligent way
Location is relevant to what my purpose is, the independent variable is YOUR PURPOSE, the dependent variable is the location on the web - site that provides information or insight relative to my intention
Got to make it easy for a consumer to share
Got to be easy for consumer to
Got to put a stake in the ground for VRM. A VRM moment, how many VRM apps are there
Movies, flash, gifs, completely context free
Two levels of context today on web
Either at a web site
or your in your context at that website (because you have cookie)
Oauth so important because it is permissioning
What Kynetx is using today
Can access your activity stream in a
Application specific
A whole step is being
A massive step forward, permission access at a particularly granular level
Oauth does not achieve this, even though it is a big step forward
If context really is that important to
We really need a technology that is helpful to handle context
What is your fantasy technology to do that?
How does the person look different in the CRM world?
How do you create unstructure data and structured data and make sense of it
Not just who you are, but what you are doing
1. BuyerID profile
2. HomeSearchID
Same buyer may have more than one active search
3. Listing clickstream from multiple sites
4. Purpose driven behavior from personal data store
What does the bank know about me? The bank doesn't even know what it knows about you. The idea that VRM can help manage that is hugely powerful for
Finding a way for consumers to manage that has got to be addressed
If you take your example of house hunting, want to have a way for you to capture that data. Before releasing that data to a real estate professional, want to review and approve it.
LAUGH METER: Lots of laughs in last panel thx @dsearls "What happens in Cambridge, stays in Cambridge" LOL *** #vrmcrm2010 #VRM #reVRM #scrm
http://twitter.com/RealEstateCafe/statuses/22277006542
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